Arun Kumar

Managed the entire customer journey from lead qualification to post-sales support across diverse markets including India, Singapore and Malaysia. Utilized the CRM Platforms Salesforce and Zoho to maintain pipeline visibility, manage client follow-ups, and optimize the sales workflow. Conducted virtual consultations and space planning discussions. Achieved 120% of average monthly revenue targets for three consecutive quarters (Q3 2023 - Q1 2024). Qualified over 80 high-ticket interior design projects across three countries within 18 months. Improved customer satisfaction score by 25% through proactive issue resolution.

Handled customer inquiries via calls, emails, and chats, ensuring timely resolution and maintaining high satisfaction levels. Assisted customers with product information, order processing, and after-sales support to build strong client relationships. Promoted products through upselling and cross-selling techniques to achieve and exceed monthly sales targets. Consistently exceeded monthly sales targets by 20% through effective communication and product knowledge. Maintained a 95% customer satisfaction rate.

Delivered end-to-end customer support and inside sales services for US-based clients through voice calls, e-mails, and live chat. Handled a variety of customer inquiries related to product features, order status, technical issues, billing, and subscription services, maintaining a first-call resolution (FCR) rate above 90%. Worked in nightshifts aligned with US time zones. Achieved a consistent CSAT score of 94%+ over 12 months. Recognized as a Sales Star of the MONTH for exceeding sales conversions by 150% in Q2 2017.