Vanshita Verma
@Vanshita
Associate Technical Support (Operations Analyst – AT&T) at Tech Mahindra Limited
India
Vanshita Verma is a results-driven professional with hands-on experience in technical support and database management. She is skilled in improving system synchronization, solving complex issues, and meeting SLA requirements. Experienced with UNIX and troubleshooting software, she focuses on enhancing team collaboration and boosting efficiency through strong problem-solving and clear communication.
Experience
Associate Technical Support (Operations Analyst – AT&T)
Tech Mahindra Limited
Project: BBNMS-LS (Broadband Network Management System-LightSpeed). Leveraged SQL, UNIX, and networking to replicate customer issues and provide targeted workarounds. Managed a high-volume queue of complex support tickets, reducing mean time to resolution (MTTR). Ensured data synchronization across multiple systems. Analyzed and resolved error codes resulting in a 30% workload decrease. Collaborated with senior teams during deployments and outages.
Education
Chandigarh University, Chandigarh
Master of Computer Applications
Full Stack Development
DAV Girls College, Yamuna Nagar
Bachelor of Computer Applications
Licenses & Certifications
Diploma in WEB Designing
CISCO IT Essentials: PC Hardware and Software Course
CISCO
TCS ION Career Edge Certification of Achievement
TCS ION