Adley Adrian Lopes is a Senior Technical Program Manager with over 14 years of experience in edTech, LowCode SaaS, and Cloud IaaS. He specializes in Agile program management, product roadmap development, and cross-functional team leadership. Adley has successfully led digital transformations, optimized IT operations, and ensured compliance with global standards like GDPR and WCAG. He holds a Bachelor of Science in Mathematics and multiple professional certifications including Prince2 and Certified Scrum Master.
Experience
Senior Consultant
Risban Limited
Led the full-lifecycle implementation of the Zoho One product suite, overseeing process mapping and configuration to ensure seamless deployment and immediate user adoption of Zoho CRM
Academic grading consultant
Emeritus
Contracted to grade assignments and provide feedback for advanced technology, project management, leadership, innovation and game design courses across prestigious executive education programs, including MIT xPRO, Asian Institute of Management, National University of Singapore, Columbia Engineering, University of Massachusetts, Vellore institute of technology, etc.
Senior Team Lead - Technology
Zell Education pvt. ltd.
Led strategic initiatives focused on enhancing technology platforms and optimizing the performance of the tech product and IT teams. Led planning and estimating for a 2-year tech roadmap encompassing software architecture, talent acquisition strategies, and budget allocation. Oversaw the expansion and scaling of the IT support team. Managed the tech stack including LeadSquared, Moodle, WordPress, Tooljet, and Google Admin Suite.
Senior Program Manager
Emeritus
Directed application development for automating internal and external processes. Led requirement gathering efforts and produced feature specifications using design thinking workshops. Prioritized features and crafted strategic roadmaps. Oversaw accessibility and digital compliance projects (GDPR, CCPA, WCAG 2.1), achieving 100% compliance.
Program Lead
Endurance International Group
Program managed all cloud IaaS development as well as security and compliance projects. Served as Scrum master for multiple teams. Launched and grew 'DevCloud' development platform. Created and maintained an organization-wide kanban board. Headed a project team that achieved GST compliance for all platforms within 60 days.
Team Lead- Hosting Product Support
Directi
Setup, scaled and led L1 and L2 support operations with a team of 30 engineers across three cities. Maintained NPS, CSAT and resolution SLAs above targets. Led customer communication through migrations spanning 10k contact points.
Technical support
Directi
Handled customer support requests for web presence products. Resolved issues via phone, email and chat support. Responsible for training web and email server engineers.
Education
University of Mumbai
Bachelor of Science
Mathematics
Licenses & Certifications
Prince2 Practitioner
Certified Scrum Master (CSM)
Red Hat Certified Engineer
Red Hat