Aritra Chatterjee
@user.25491132
Quality Analyst - Escalation Specialist at Google Maps (Cognizant)
India
Quality Analyst and Escalation Specialist with a strong foundation in quality assurance methodologies seeking transition into AI engineering. Proficient in problem-solving and handling escalated issues, eager to apply analytical skills to drive innovation in machine learning and data science. Committed to continuous learning and ethical AI development, seeking collaborative opportunities to shape the future of Machine Learning/AI engineering.
Experience
Quality Analyst - Escalation Specialist
Google Maps (Cognizant)
Led resolution of complex and high-priority bugs and escalations in Google Maps worldwide. Analysed user data input to determine accuracy, conducted root cause analysis, and communicated findings to stakeholders. Enhanced user experience through continuous monitoring, compliance tracking, and trend analysis.
Data Analytics Consulting Virtual Intern
KPMG Australia
Data Extraction, Data Quality Assessment, Data Insights, Data Modelling, Data Warehousing, Dashboard Creation, Data-driven Decision Making and Presentation. Tools: Jupyter Notebook (Python), MS Excel, Power BI.
Mechanical Engineer Service and Maintenance
Fine Machines Pvt. Ltd.
Managed mechanical maintenance at a production plant, overseeing 9 mechanics/electricians. Conducted routine repairs, outage work, PM tasks, parts procurement, and vendor coordination.
Education
Academy of Technology
Bachelor of Technology
Mechanical Engineering