Siddhant Goel

Led the professional services team through the implementation process, ensuring efficient project execution and customer satisfaction. Provided consultative solutions to clients by analyzing their business requirements, recommending optimized workflows, and aligning the software capabilities with their goals. Owned complete project deliverables and served as the primary point of contact for all U.S.-based customers, including VFC, Tibco, and Wyndham.

Led the professional services team through end-to-end implementation, managing roles including QA Engineers, Business Analysts, Solution Consultants, and Customer Support. Owned complete project deliverables and acted as the main point of contact for U.S.-based clients such as McDonald’s, Domino’s, and Taco Bell. Provided strategic support in planning, coordinating, and executing services for sourcing optimization and COGS forecasting.

Owning the Projects from Pre-sale to planning and finally till GO-Live. Using Agile methodologies responsible for creating and Manage Project Plan, staffing plan, travel plan, Cost P&L Sheet, Scope of Works, Success metrics, Project Dashboards and Project Detailed Checklist. Coordinating for the software release cycle within different teams.

Owned multimillion-dollar large-scale warehouse automation projects in the U.S., managing each phase from pre-sales through planning, installation, and Go-Live. Developed and managed comprehensive project plans using Agile methodologies, including staffing plans, travel schedules, cost P&L sheets, and scope of work. Managed the entire supply chain for automation warehouse solutions.

Owning the presale solution designing part for Large scale commercial and hospitality lighting automation projects in UK and working with sales in providing designs, quotations and post-sales support. Provided technical support regarding automation products to field service engineers and end users.

Creation, Deletion, Modifications and transfer of IDS and Accounts for the US region by using Tools like Hitachi, Service now, Owa, E-control, Citrix etc. Providing different accesses and work on Active Directory for different agencies. Appointed as quality control analyst for a team of 21.

Worked on majorly 2 new product development and marketing from scratch: Vehicool (Innovative coolers for truck) and Awesomista (Jewellery Exchange platform). Helping in product development and providing innovative solutions to meet & overcome the problems while developing the platform.