Rakesh Reddy
@user.2528705
Software Engineer | Chatbot Developer | Kore.ai | NLP | Voice AI
Hyderabad, Telangana, India
Rakesh Reddy is a Software Engineer specializing in chatbot development and conversational AI, with over 3 years of experience building and deploying intelligent bots on the Kore.ai platform using Python, JavaScript, Node.js, MongoDB, and REST APIs. At Mphasis, he has integrated WhatsApp messaging into chatbot workflows for loan application processes and developed multilingual NLP-powered bots. Previously at Kore.ai, he automated FAQ interactions, implemented IVR and Slack integrations, and expanded chatbot capabilities for banking clients. Rakesh holds a B.Tech from University College of Engineering, Kakatiya University.
Experience
Software Engineer
Mphasis
Integrated WhatsApp messaging functionality into the Kore.ai chatbot platform. Developed and deployed chatbots using Python, JavaScript, Node.js, MongoDB, REST APIs, and Redis. Implemented robust error handling and NLP techniques to develop multilingual chatbots. Focused on WhatsApp integration for loan application processes (personal loan, two-wheeler loan).
Associate Engineer
Kore.ai
Developed and maintained chatbot solutions using Node.js, MongoDB, Python, and SDK development. Automated FAQ-based interactions within the Kore CX platform. Worked on Slack integration and SmartAssist gateway for premium clients and banking sector. Extensive experience in IVR channel integration.
Education
University College of Engineering, Kakatiya University
Bachelor of Technology
Sri Gayatri Junior College
Intermediate