Shikha Kumari

Create and deliver engaging and interactive training content, including presentations, elearning modules, and workshops. Collaborate with sales managers and other stakeholders to understand and address specific training needs and challenges. Evaluate and measure the effectiveness of training programs through assessment tools and feedback from participants. Provide ongoing coaching and support to sales representatives to enhance their sales techniques and performance. Conduct needs assessments to identify sales training needs and recommend appropriate solutions.

Develop and facilitate sales training programs to improve the skills and knowledge of the sales team. Coordinate and schedule sales training programs, ensuring they align with the company's goals and objectives. Collaborate with HR to onboard and train new sales hires, ensuring they receive comprehensive sales training.

Provide assistance and support to customers, addressing their inquiries, concerns, or issues through various communication channels, including phone, email & chat. Identify and resolve customer problems or complaints efficiently and professionally, including troubleshooting technical issues, facilitating returns or exchanges, or offering solutions to specific challenges.