Sugandha Rastogi

Led grievance handling operations at the district level under Ayushman Bharat (AB-PMJAY). Responsibilities included resolving grievances for stakeholders via DGRC, recording particulars of grievances (via mail, phone, social media), and updating status in CGRMS. Defined strategies and implemented improvements to workflow, processes, and systems to deliver a market-leading customer experience.

Managed accounts, prepared financial statements, and handled year-end close, including working with external auditors. Gathered and analyzed financial information for internal use, supporting budgeting and funding. Maintained Accounts Receivable and Accounts Payable ledgers, and provided effective business partnering to monitor performance and forecast forward.

Delivered strategic leadership to branch operations, ensuring alignment with long-term business growth. Oversaw sales of financial products and managed core operational tasks, including CASA account opening, customer engagement, and handling statutory compliances such as AML and cash operations.