Sudhir Puri

Individual contributor responsible for achieving Sales and Revenue Targets through Direct Sales. Owning database of key customers in large organizations. High Caliber Account Management to build sales funnels, acquire large logos, book new sales, grow revenues, sales forecasting, lead management, sales proposal management, contract negotiations and Sales MIS.

Leading a team of marketing professionals responsible for identifying potential clients and developing relationships. Managing multiple teams of lead generation, business development, and sales and marketing. Identifying potential clients from the Indian market for South Korean companies.

Engaged in own business.

Managed units of Customer Support and claims team. Executing operational strategy for maintaining SLA of claims, operational activities and overcoming region-wise issues. Collaborating with Process Improvement Teams to close potential audit/risks gap.

Managed team of Digital Space selling team for APAC region. Executing operational strategy for a Department to maximize effectiveness and production efficiencies. Managing outbound call volumes, AHT, SLAs and Daily sales revenue.

Managed large amounts of incoming phone calls. Responsible for solving chronic issues or escalations of the customers. Accountable for managing SLAs and identifying customer needs to achieve satisfaction.