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Srikanth Karigar

@srikanthkarigar

Technical Support Executive

Bangalore

Zones Corporate Solutions Private LtdEAST WEST INSTITUTE OF TECHNOLOGY

Srikanth is a Technical Support Executive with 2.5 years of professional experience in 24x7 support environments. His expertise includes service desk analysis, troubleshooting hardware and software issues, and resolving complex network faults. He is proficient in managing multiple cases, providing procedural documentation, and supporting the roll-out of new applications.

Experience

Service Desk Analyst

Zones Corporate Solutions Private Ltd

•Dec 2021 - May 2022

Identifying hardware and software solutions; Troubleshooting technical issues; Diagnosing and repairing faults; Resolving network issues; Installing and configuring hardware and software; Providing support in the form of procedural documentation; Managing multiple cases at one time.

Tech-Support( L2) Tv

One Point One Solutions Ltd

•Sep 2020 - Nov 2021

Identifying hardware and software solutions; Troubleshooting technical issues; Diagnosing and repairing faults; Resolving network issues; Installing and configuring hardware and software; Providing support in the form of procedural documentation; Managing multiple cases at one time.

Content Labeling

Shareit

•Dec 2019 - Mar 2020

Checking and editing multimedia videos; Labeling the videos according to their content in Video; Differentiating videos according to the Age Group, Genre, Labels and Content; Updating and Installing the Anti-Virus.

Education

EAST WEST INSTITUTE OF TECHNOLOGY

B.E(ECE)

ECE

Jan 2019•Grade: 52.26%

SRI SAINATH PU COLLEGE

PUC

Jan 2010•Grade: 53.16%

JUNIOR TECHNICAL SCHOOL KARNATAKA SECONDARY EDUCATION BOARD

SSLC

Jan 2008•Grade: 69.09%

Skills

Service Now
Hate2wait
Mi Service Manager
Avaya
Salesforce
Windows XP
Window 7
Window 8
Window 10
MS Word
MS PowerPoint
Outlook
Hardware Troubleshooting
Software Troubleshooting
Network Issue Resolution
Content Labeling