SKSourabh Khurana
@sourabhkhurana
Customer Service Officer at Axis Bank
Ludhiana
Sourabh Khurana is an experienced professional in the banking sector, specializing in Retail Banking Operations and Sales. He has a proven track record of managing HNI client portfolios, cross-selling financial products, and providing resolutions for various client queries at institutions like Axis Bank and HDFC Bank. He is skilled in business development, customer service, and maintaining compliance standards.
Experience
Customer Service Officer (CSO)
Axis Bank
Providing resolutions to client queries, attending to client requests regarding various products like Credit cards, Saving A/C,Current A/C etc. Tracking customer behavior using excel,analyzing customer spends and finding out opportunities to cross sell. Performing tasks that revolve around cheque clearing,RTGS,NEFT etc. Selling Financial Products like Insurance,Saving A/C,Current A/C,FD,SIP etc.
Relationship Manager
HDFC Bank
Handling a Portfolio of HNI Clients. Selling Financial Products like Insurance,Saving A/C,Current A/C,FD,SIP etc. Building a long term relationship with the portfolio customers by providing excellent services. Onboarding new customers while following KYC Norms and Compliance as laid down by the Bank.
Sales Intern
Harla Arts
Mobilising Marketing skills for pitching in Retail outlets. Creating a space and pushing a new product in the Indian Retail Market. The focus should be on building long term relationships rather than just initially selling the company’s product or service.
Education
BIMTECH, NOIDA
PGDM
MARKETING
SACCM, LUDHIANA / PANJAB UNIVERSITY, CHANDIGARH
B.COM
B.C.M SCHOOL SHASTRI NAGAR,LUDHIANA
12th
COMMERCE
B.C.M SCHOOL SHASTRI NAGAR,LUDHIANA
10th