Shubhayu Parui

Lead project teams in executing project plans, ensuring adherence to timelines, budget, and quality requirements. Act as the primary point of contact for high-profile clients like Reliance Jio, Aditya Birla Group, Unit Trust of India - Providing regular project updates, managing expectations, and addressing any concerns or changes in requirements. Identify opportunities for process improvement and optimization. Implement best practices to enhance project management methodologies within the organization. Handling all learning and development activities for onboarding sellers on the company SaaS platform. Setting up the seller support team and create, implement and maintain support processes. Working with the development team to resolve all issues faced by the sellers on the company SaaS platform. Handling multiple projects - in the US Healthcare domain - involving external stakeholders ranging from hospitals, lab companies and county health departments to implement integrated solutions on the company’s SaaS platform for the clients. Assign the work to the resources with the specific skillsets needed for successful project delivery.

Working on a project-to-project basis in a freelancing role with a media production house, handling the estimation and planning side of the entire e-learning project for Tata Sky. Sharing regular updates and performing QC to ensure all deliverables are up to the client’s expectations.

Handling the entire domains side of the QualiSpace vertical, right from pricing strategy to introducing new features/products which ease the end customer experience. Working in conjunction with the developer team to build a completely new SaaS platform and website for QualiSpace’s reseller business, Connectreseller.com. Onboarding high-profile clients from the domains and web hosting industry on the company SaaS platform and ensuring their training for the same has been completed. Worked in conjunction with the developer team to build and launch storefronts for internal products like get.tech, get.host, get.website and domains.press. Providing extensive technical support over a remote desktop connection to ensure a smooth workflow, for employees and contractors of Bank of America. End-to-end solutions for issues with different OS, web-based and mainframe applications, networking and email clients.

Providing extensive technical support over a remote desktop connection to ensure a smooth workflow, for employees and contractors of Bank of America. End-to-end solutions for issues with different OS, web-based and mainframe applications, networking and email clients.

Was part of the team which transitioned the entire customer service part of the business to Intelenet Global Services. Was tasked with ensuring that all the phases of the business were migrated one by one by keeping a check on the quality levels. Provided on the job training to the new employees.

Perform filing, data management, drafting and editing office accounts. Assist with all other office administrative duties.