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Shreya Shukla

@shreyashukla

Senior Customer Representative at HCL Technologies

Lucknow

https://www.linkedin.com/in/shreya-shukla-180952189/

HCL TechnologiesGovt. Girls Polytechnic Ballia

Shreya Shukla is an experienced customer service professional with expertise in customer acquisition, complaint handling, and public speaking. She currently serves as a Senior Customer Representative at HCL Technologies, building upon previous experience as an Associate Customer Support at Tech Mahindra Business Services. She holds a Bsc in Mathematics and possesses strong problem-solving and team facilitation abilities.

Experience

Senior Customer Representative

HCL Technologies

•Feb 2022 - Present

Associate Customer Support

Tech Mahindra Business Services

•May 2019 - Feb 2022

Education

Graduation

Bsc Mathematics

Jan 2018 - Jan 2021

Govt. Girls Polytechnic Ballia

Diploma

Information technology

Jan 2018

Intermediate

Jan 2015

Licenses & Certifications

45 Days Summer Training

PNPLRC (P) Ltd.

• No expiration

Analytics in Insurance

• No expiration

WEDP Certification

• No expiration

Skills

Customer Acquisition
Public Speaking
Complaint Handling
PowerPoint Presentations
MS OFFICE