Shivam Upadhyaya

Created spreadsheets using Airtable for daily, weekly, and monthly reporting. Used critical thinking to break down problems, evaluate solutions and make decisions. Led a team of 5 Interns to maintain operations. Offered friendly and efficient service to customers, and handled challenging situations with ease. Lead Generation and Handling of Entire sales cycle. Onboarded 20 Tech Companies and help them in their tech hiring. Customer Relationship Management providing upselling opportunities and feedback ops. Used tools like Linkedin sales navigator, Lusha, and apollo to maintain top-of-the-funnel data.

Provided primary customer support to internal and external customers. Offered advice and assistance to customers, paying attention to special needs or wants. Recommended products to customers, thoroughly explaining details. creating cross-sell and upsell opportunities. Updated account information to maintain customer records in salesforce. Customer Success and maintenance of NPS Score. Owning of the entire sales cycle as well as post-sales support activities.

Provided sales and marketing support through knowledge of targeted marketing and strategic sales. Process improvement measure across verticles increasing efficiency. Negotiated contracts with vendors and clients. Liaised with clients to provide status updates on accounts and projects. Collected, organized, and provided data to maintain program status and customer commitments. Conceptualized, Designed, and Implemented payments Funnel process leading to an improvement of 40%. Worked with the business development team to onboard 20 companies into our partner program.

Managing Marketing campaigns and Lead Generation activities. Working as an inside sales on inbound leads. process optimization. working directly with founders on GTM Stretegy. End to End delivery of products to customer. customer relationship msanagemnt.

Working with clients and vendors. CRM. Field sales and order processing. Factory operations and manufacturing. Marketing and setting up of retail store.