ABAKANSHA BAMNE
@akanshabamne
Human Resources Professional
Agra
Akansha Bamne is a professional with experience in Human Resources and Customer Care. She has skills in talent acquisition, screening profiles, and maintaining candidate relationships. She has also demonstrated leadership abilities while managing teams and handling high-volume customer queries in various sectors. She is proficient in advanced MS-Excel and possesses strong communication skills.
Experience
Internship HUMAN RESOURCES Talent Acquisition
KMAC Talent Management
Screening the profile suitable for interview by head hunting. Shortlist resume in based of requirements. Conducting preliminary rounds, sharing profile to stakeholders for shortlisting. Maintain healthy relationship with candidates.
Internship HUMAN RESOURCES Trainee
IFORTIS Worldwide
Posting job on LinkedIn, Screening. Scheduling interview, releasing offer letter. Update internal database with candidate information, including contact, hiring details. Training the team and getting connected with them.
Customer Care Team Lead
Delhivery Courier Company
Managed a team of 8 members. Rigorous Callings, taking follow ups (more than 150 calls a day), Achieved 4.5+ ratings. Tracking of parcel, taking follow-up from customers, asking about customer feedback, Mailing to courier companies and taking follow-ups. Maintaining Order details in Excel (using Advance formulas like VLOOKUP).
Customer Care Executive
Teleperformance
SBI bank Voice process for internet banking and debit card. Taking more than 150+ calls every day. More than 4 rating. Solved every customer query with low AHT, provided extend support to clients. Maintained and handled CRM.
Education
Uttam Institute of Management
MBA
HR
Dr.B.R Ambedkar University, Agra
B.Com
Govt. Girls Sen. Sec School, Delhi
CBSE (Class Xll)
Sanjeevni Public School
CBSE (Class X)
Licenses & Certifications
Advance MS-Excel, Computer Concept Certification