Sharad Daware

Led digital and SaaS transformation programs for international energy clients, managing concurrent fixed-bid implementations and integration-heavy initiatives. Key Contributions • Led implementation of a SaaS-based platform for sustainability and emissions management, managing end-to-end delivery from onboarding to post-go-live support • Partnered with Product and Engineering teams to define solution design, dependencies, and implementation timelines aligned with client requirements • Managed client onboarding and transformation initiatives, ensuring successful adoption of digital platforms and improved operational outcomes • Facilitated regular stakeholder meetings, ensuring alignment across technical and business teams • Monitored deliverables, tracked risks/issues, and drove timely resolution of blockers to maintain project momentum • Produced executive-level status reports, dashboards, and insights using data analytics tools (e.g., Google Analytics, BI reports) • Managed change requests and ensured adherence to structured change management processes • Participated in technical discussions to understand platform capabilities, integrations, and trade-offs, translating requirements into actionable plans • Identified and implemented process improvements to enhance onboarding efficiency, scalability, and customer experience • Built strong client relationships and engaged with senior stakeholders to drive alignment, adoption, and long-term value realization.

• Led delivery of large-scale content-driven managed services and localization programs, supporting high-volume, multi-market content operations for global enterprise clients, ensuring alignment with business goals, timelines, and quality standards • Managed end-to-end client lifecycle across ongoing content delivery engagements, including onboarding, project execution, and ongoing service delivery within a managed services model • Collaborated with Product and Engineering teams to define solution scope, workflows, and platform integrations aligned with client requirements • Acted as a liaison across global stakeholders to ensure clear communication, alignment, and seamless execution of deliverables • Tracked deliverables, monitored SLAs/KPIs, and proactively managed risks, issues, and dependencies to maintain delivery momentum • Built and optimized standardized workflows and scalable delivery processes to improve turnaround time and operational efficiency • Delivered data-driven reports and dashboards on performance, quality, and throughput for senior stakeholders • Drove continuous improvement initiatives to enhance customer experience, service quality, and retention • Led requirement discussions with business users and translated into execution plans • Supported Agile practices, coordinating with cross-functional teams to manage dynamic priorities and continuous delivery cycles • Facilitated onboarding and knowledge transfer for new team members on tools, processes, and delivery frameworks.