Saurabh Gupta
@saurabh_gupta
Senior Manager, Analytics at OLA Fleet Technologies Pvt. Ltd.
Gurugram, HR, IN
Saurabh Gupta is a seasoned professional with over a decade of experience spanning Program Management, Business Analytics, and Management Consulting. He has a proven track record of driving significant business improvements, such as increasing cart conversion rates and boosting merchant growth. His expertise includes data-driven decision-making, team leadership, and utilizing tools like SQL, Python, and Tableau.
Experience
Senior Manager, Analytics
Analysis, Insightful metric reporting & product implementation: Sticker Shock- improved cart conversion by 1.3%. MSAT- increased from ~50% to ~78%. Growth Guide- boosted growth of low GMV merchants by 40%. One Support & SF service cloud- reduced TAT by 80%, bumped up agent efficiency by 50% (set up Metric Alert System). Cake Spillage- reduced by 25% via product and special fleet. Managed multiple business verticals and mentored analysts. Hired right talent for the team.
Senior Business Analyst, Manager
OLA Fleet Technologies Pvt. Ltd.
Improved ride profitability of Delhi-NCR from 4% in Oct’18 to 14% in Feb’19 through continuous data-driven decision-making. Managed partner quality improvement program resulting in 20% less partner complaints across Delhi-NCR. Implemented numerous products making processes smoother across business functions.
Category Manager and Senior Business Analyst
Crownit
Analysed app features’ funnel highlighting areas of efficiency improvement. Designed user communication plan by analysing their behaviour resulting in 15% increased transactions. Implemented Salesforce CRM which in turn improved operational efficiency by 50%.
Senior Business Analyst
Castling Consulting
Built business model/strategy for 13 organizations, market research and financial models for 8 organizations & 13 case studies for the website.
Ex. Technical Support
Voith Paper Fabrics India Ltd.
Provided Technical support & data to clients, helping them solve problems related to machine & fabrics.
Education
Indian Institute of Technology Roorkee
B. Tech.
Pulp & Paper Engineering