SANTOSH SINGH

Client: Telenor Myanmar. Team Details: CIM, LMS and Billing System. Team Size: 15. Responsibilities included leading the team and handling the customer as Operation Manager; Client review, Impact Analysis, Audit, UAT, OAT handling; Handling CRM, LMS (Loyalty Management System) and B2B Application; Working on jobs, alerts, automations as per requirement; Participating for Change and release as per Application deployment; Worked on DR set up and HA implementation for CRM and LMS Application; Experience in B2B billing for Corporates; Knowledge in Oracle WebLogic and Jboss; Service Request Management using HP microfocus tool; Knowledge on Monitoring tool like AppDynamics, Stack pack; Providing Application and Telephonic support to End users.

Client: Grameenphone, Bangladesh (Onsite - 8Month). Team Details: SMS, Notification Manager, Doc-Ms and Testing (Siebel and Tibco). Responsibilities included interacting with Circle Manager, Spocs, and GP stockholders; Weekly meeting with client to update the issue tracker; Operation Meeting with Business; Monitoring the routine activities; Coordinating with other teams for end-to-end closure of issues; Escalating critical calls to L3 level; Routine update of health Checklist; Handling issues escalated from L1; Maintaining the monthly purging of MIS servers; Updating SOPs as and when there is some change; Raising a concern for Bug fixing minor change requests; All Project Review from every aspect; Process Improvement Plan; Resource alignment for different work within team.

Client: Telenor Myanmar. Team Details: Sales and Distributor (DMS, DOCMS, AVAM). Responsibilities included complete execution of implementation plan including review, approval, and deployment; Tracking of housekeeping activities that are performed daily/weekly to keep the system up and running; Coordinating with Development and testing team for operational issue; Handshake testing with Client on UAT servers and Production Servers; Debugging the issue and the share analysis details and request for closure of issue to client; Detail analysis of CR/SR/IN, raised by client; Follow ups with pending issues/enhancements (internal or external); Working effectively to provide support and solutions to end client keeping up with the client's expectations; Help team members in resolving issues; Meet project SLA and achieve customer satisfaction; Make sure proper handover of Product/Project from Project team while handling over it Operations; Ensures all work is carried out and documented in accordance with required standards, methods, and procedures; Providing support out of office hours, during weekends and during major release work to development.

Pursuing Part Time