Samir Shaikh

Led a team of 5 engineers and data scientists in executing data science-oriented projects for marketing. Worked on credit card fraud detection algorithms for the digital store. Developed a search engine for the customer support knowledge base. Conducted workshop classes for up to 30 participants.

Worked on data science projects centered around Natural Language Processing. Developed algorithms to extract and analyze textual data from articles, computing variables such as Positive score, Negative score, Polarity score, and Percentage of complex words. Utilized tools such as Scrapy, Jupyter Notebook, Pandas, and NLTK.

Provided exceptional customer service and trained 10-12 new team members each month. Provided performance metrics and trend reports to management, increasing overall operations efficiency. Managed a team of 12 employees, resulting in a 30% increase in crew efficiency. Continuously updated leadership skills through various management trainings.

Answered customer inquiries and resolved problems in a timely manner. Maintained accurate records of all customer interactions and information. Created a new customer database by entering customer information into a database.

Supported the technical needs of three clients, handling an average of 80 calls per day. Participated in 20 hours of training per week on topics such as troubleshooting, documentation, and product maintenance. Successfully resolved technical issues and provided exceptional customer service to increase customer satisfaction and loyalty.