Sameer Batra

Developed and implemented software development strategies to ensure successful completion of projects. Provided technical guidance in the selection of hardware and software solutions for new projects. Collaborated with other departments on system requirements analysis and design specifications. Maintained up-to-date knowledge of emerging technologies to recommend appropriate toolsets and resources for development teams. Directed the planning, designing, coding, testing and debugging of complex software systems. Analyzed customer needs and translated them into functional requirements for development teams. Managed a team of software engineers to design, develop, test, implement and maintain software applications.

Responsible for getting Product Issues fixed & Enhancements released. Develop Quarterly release plan for bug fixes and enhancements. 15 Level 3 (Developer Resources) directly reporting to me and 1 Offshore. Liaise with Consulting, Development & Testing Team for releases and product development in terms of support issues reported. Currently Managing 25 Large accounts from Level 3 Support perspective. Technologies or Products used are Visual Studio, C#, Web Services (WCF), SQL Server, SOAP UI, Zoho Support Portal, SAP B1, Java Script, SAP R3, S4 HANA with IS Retail, iVend API, ECommerce implementations & integrations (Magento Ecommerce Platform) Large scale POS implementations and solution engineering. Assisted in troubleshooting escalated customer service issues. Performed capacity planning activities to optimize resource utilization. Developed disaster recovery plans and ensured timely execution during emergency situations. Oversaw development, integration and management of application interoperability, coordinating accompanying updates and test cases. Recruited and developed new IT department team members. Offered decision-makers ROI and cost-benefit projections to guide project development and implementation.

Manage JVM (Java) Web based farm hosted on Websphere & ASP.Net on IIS. Outage management from offshore. Lead all application transition from offshore. 7 Offshore Team Members from Level 3 Team directly reporting to me. Managed US based global banker Morgan Stanley project MS Online from Level 3 perspective and support prospective. Technologies used were Oracle RDBMS, SQL Server, SQL Profiler, Visual Studio 2012, Java Script, VB Script, ASP, C#, Java, Splunk, Gomez, Tea Leaf by IBM, HP BSM (Service Now), Netcool. Conducted research and analysis on complex business problems and prepared reports for stakeholders. Developed, managed and delivered a range of consultancy services to clients. Coordinated activities between multiple departments in an organization. Advised clients on how to best utilize resources to improve operational efficiency. Reviewed existing systems and procedures in order to make recommendations for improvements. Identified risks and assessed potential impact, consulting with clients to prepare mitigation plan.

Providing Production Support Package the application for deployment. Managing Team & Project related work. System Integration framework allowing applications to share data in secure format in C# .Net. Convert ASP Classic to .Net using JavaScript, JQuery & ASP.Net. Responsible to perform enhancement work specifically on .Net platform using C#, ASP.Net, SQL Server 2005/2008, Visual Studio. Upgrading Old COM components used with Win32 application to .Net DLLs. Identified, tracked and resolved critical path issues. Developed and implemented project plans, schedules and budgets. Coordinated resources to ensure successful completion of projects. Created project performance reports for management review.

Managing Application for functional & technical issues, answering user queries and monitoring applications to ensure maximum system uptime. Managing and developing SharePoint portal 2007 sites (Creating Lists, Document List, Alerts etc). Responsible for writing test cases & functional testing. Transitioned enterprise level business processes (Equities Research and Strategy) to RBS IDC Pvt Ltd (Gurgaon, Haryana, India) from global business locations like US, London, Singapore and Australia. Setup (follow SUN model) and trained resources globally to support applications. Managing CR and closing the same after functional testing in production systems. Meeting SLA's for all issues raised within a timely manner and updating the knowledge-base. Responsible to perform some minor development or enhancement work specifically on .Net platform using C#, ASP.Net, SQL Server 2000/2008, Visual Studio 2005 and Unix shell script. Required to assist with User Acceptance Testing and write functional test cases during systems rollout. Supporting GRS (Equities Research) and Strategy applications (RBSM (RBS Markets)). Responsible for writing and troubleshooting stored procedures in SQL Server and Visual Studio 2008 (C#, Java Script, AJAX and HTML). Responsible for Change Management for applications i.e To be deployed in three stages those are Development, Staging and Production (Live System). Maintaining Salesforce.com CRM. Responsible for writing complex stored procedure to fix production issues. Follow coding standards for .Net with C#, Java Script and T-SQL.