SAHIL RAJ

Led multiple strategic projects to strengthen bottom line of after-sales at Spinny and streamlined different business processes. Process planning, Team Building & Execution: Led a team of more than 25 City executives to streamline after-sales operations in Southern, Western, and Eastern regions of Spinny having 80% of overall business transactions. Strategized and set up processes along with manpower hiring in 5 new cities right from scratch within 1 month before the start of operations. Shifted cities from local sheets to automated data-driven centralized monitoring system along with process breakdown of RC transfer process to identify bottlenecks. Implemented and documented SOPs for Post Sales. Trained manpower at City level to build a team of more than 10 executives Pan India cities level. Business Process Optimization: Reduced TAT by more than 50% of overall Vehicle movement in Five major cities within 3 months. Optimized cost by reducing TAT of Loan cases, proactive Insurance updates and stringent Procurement norms. Led Cost saving efforts in 5 major cities and approx. 2.8 lakhs monthly saving was done via negotiation, onboarding new vendors and in-house capability development. Streamlined supply and demand functions by data analysis, RCAs of process bottlenecks, and reduced stuckcases by 90% of Sold vehicles in NCR , Banglore, Pune etc. Customer Experience and Product Operations: Reduced 50% of customer escalations( Number plates issue) in 6 months by RCA of issues and eliminating them by process and product changes. Spearheaded first of its kind Product (CRM) for Post Sales team by involving different stakeholders which led to Docs visibility/movement, Real-time feedback mechanism within teams, RC and Consumer journey integration which solved broken visibility, trust and brought transparency throughout the process. Growth and Strategic Initiatives: Introduced product improvements by 100% dashboard adherence, report generations, automated task assignments and

Working on B2B revenue model centrally with 270 channel partners present in PAN India. Conducting the Meeting with Audiologist and with the hearing aids vendors to provide aids within TAT. Changes in the product with the product team to provide patients with the best hearing solutions. And track the logistics part of Pan India audiologist clinics. SQL to maintain the database. Process Strategy & Efficiency Improvement: Introduced a small change in stylleto model related to poor battery backup, increasing efficiency by 30%. Lead a campaign in 30+ rural areas to create awareness about the hearing issue. Reduced Pre-owned customer escalation by 29%. 50+ new clinic helps to onboard with Hear.com.

Track the product information of insurance companies on websites like ICICI, HDFC, and 18other Insurance brands and also onboard 3 new insurance companies. Track the life insurance sales and the claim settlement ratio by coordinating with the claim risk team and making it change on the product. Maintain the credit risk reports and provides the data to the Reinsurance company. Implementation of change in product and making it live within 24 hours of changes. Working with the actuarial and underwriting teams to calculate credit and operations risks. Sql and Ms excel to maintain a database and reporting tools to generate credit risk reports of client.