Garima Singh

Independently led and managed 10 projects from initiation to successful completion, including major clients such as WHO, Tata Trust, IDH and Piramal Foundation. Managed cross-functional teams to meet strategic objectives, yielding a 10% increase in team performance metrics annually. Developed and implemented project plans, timelines, and budgets. Implemented a client feedback system that enhanced client communication by 20%.

Prepared a detailed work plan with a training timetable and curriculum. Studied existing procedures of various departments and documented workflow diagrams. Assisted in selecting implementing agencies through a Request for Proposal (RFP) tendering process. Customized dashboards to meet specific business unit needs and synthesized large datasets into actionable insights.

Independently led and managed technical aspects of UP NREGA Project from initiation to completion. Wrote detailed proposals covering system specifications, resource requirements, and timelines. Collaborated with cross-functional teams to implement innovative tech solutions and conducted regular data audits.

Developed comprehensive project plans defining scope, timelines, and deliverables. Proactively identified and addressed project risks and issues. Facilitated stakeholder meetings that improved project clarity and engagement by 25%.

Provided front-line technical support to customers using Dell products and services. Identified and resolved complex technical issues related to hardware, software, and services. Provided assistance via email and ticketing system.

Diagnosed and troubleshot hardware and software issues, resulting in a 20% reduction in average resolution time. Maintained accurate records of support interactions and detailed documentation of issue descriptions and resolutions.

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