Ruchika Garg

Develop & manage client portfolios. Maintaining & growing relationship with existing client. Leading portfolio of 130 Gold accounts with NBV of Rs 5L- Rs 10 L. Ensuring 100% KRA achievements which includes NBV, Farming Calls, Reactivations and SLAs. Checking on team’s performance by analysing ticket reports (through Kapture) & daily pulse report. Auditing team’s farming calls and giving feedback on how to improvise on the same. Keeping constant check on Customer Success Dashboard to check daily performance. Assisting team w.r.t special rates and approvals across various divisions. Minimizing lost queries & analysing reasons for lost queries. Keeping eye on book build of the key accounts for M+1. Resolve issues faced by the team due to change in process. Ensure any escalation received from clinet’s end is resolved at the earliest & to the admin’s satisfaction. Guiding on usage on Kapture to the entire CS team. Uploading calling tasks on Leadsquared for the team.

Managing Key existing accounts of Treebo Corporate Sales Function for North-1 zone. Sourcing new sales opportunities through inbound leads & outbound coldcalls/ emails. Understanding client requirements & suggesting hotel options, negotiations & converting their queries. Ensuring that services are delivered in timely manner. Act as a mediator between key customers & internal teams. Co-ordinate with internal stakeholders to ensure delivery of highest standard of customer experience. Updating progress on Leadsquared & Kapture as CRM & ticketing tools respectively.

The job involved providing procurement assistance to the national level client i.e. National Mission for Clean Ganga (World Bank funded) for their procurement related activities and handling their tender/ bid management process. Co-coordinating with State Program Management Groups (SPMGs) for various procurement activities. Facilitating and providing ground work for signing of Agreements/ Contracts. Processing of reports/ queries received from World Bank. Coordinating and facilitating approvals from World Bank by submitting requisite documents.

Providing ground work for organizing the PSMC & EC meetings and conferences. Co-ordinate with State Governments for various approvals and correspondence related to projects. Preparing documents and assistance in Bid Process Management for PURA 2.0 projects. Facilitate consultative meetings with partners and stake holders. Co-ordination with Transaction Advisors for PURA projects. Facilitating and providing ground work for signing of Concession and other Agreements. Processing of reports received from Working Groups and other specialized agencies. Maintain events calendar, data/ documents, minutes of various meeting related to PURA. Prepare presentations for various meetings related to PURA.

Preparing Financial Models & Analyzing the financial viability of projects by preparing projected Profit & Loss Account and Balance Sheet and estimating Financial Ratios like NPV, IRR and DSCR. Preparing Project Reports/Presentations/Proposals to be presented to the Clients. Preparing Business plans/Conceptual Plans and Feasibility studies for the Public Private Partnership Projects (PPP), identifying the funding options and revenue sources for these Projects. Preparing documents (EOI/ NIT, RFQ, RFP and drafting Concession Agreement) and conducting Bid Process Management as a part of Transaction Advisory Services, primarily for Public-Private Partnership Projects. Conduct and handle pre-bid meetings, prepare reply to queries, verification of bid documents submitted by bidders and present report to the client on the same. Liasoning with Client for information or follow-up. Ensure complete compliance of terms of NIT/RFQ/RFP and draft Concession Agreement with the tender documents submitted thereafter by the bidders/ selected bidder.

Responsible for estimating the financial projections for 10years as per guidelines of respective State Regulatory Commissions’ Notices. Maintaining record of all the expenditures related to the Biomass based Power Project. Assisting Accounts Deptt. in preparing Balance Sheet, J/L Posting, BRS & CMA data. Co-ordinating with technical team for due diligence activities. Updating Detailed Project Reports (DPR), preparing presentations for Banks & Investors. Preparing economic viability. Follow up with Banks & Financial Institutions for documentation related work.

Organizing workshops & competitions for kids on weekly basis & on festivals. Regular interaction with parents for feedback, suggestion and other comments. Conducting feedbacks on regular basis in food court area and ensure complete customer satisfaction. Assisting finance team in Journal & Ledger Posting.