Rohit Sharma

Transitioned the Canada HR support services to India, and involved in interview and selection of new members in the shared services team. Experience of working on different HR systems like Workday, Taleo, SharePoint, AskHR and servicenow. Currently managing a team of 7 individuals which also include Planning and controlling the workload of the team & resolve complex issues, handle escalations and out-of-process requests and Monitor if all queries are been answered on time. Regular engagement with the team thus ensuring they all come up the learning curve on the various new processes. Administering entire gamut of employee life cycle which includes, coordination of background vetting, creation of offer, on boarding, Resignations, status changes and to make sure the HR system is updated with accurate details. Collaborate with different functions/sites such as Talent Acquisition, HR Business Partners, Global Mobility, Payroll for seamless execution of daily deliverables. Ensure to maintain and monitor the service level KPIs and SLAs as defined for the processes. Actively involved in leading change, highlighting and streamlining processes to ensure smooth running of the business. Serving as the first point of contact for staff and managers with regard to HR process and policies ensuring appropriate communication. Managing continuous reviews and performance management for the direct reports. Perform internal audits to ensure the process is complaint in all the external audits. Assist in providing the required data point and documents for samples asked for external audits.

Managing 4 member team which handles HR inquiries from company colleagues through email, telephone or in person. Transitioned the UK&CE HR support services to India, followed by training of the team members on the various new processes and Workday. Travelled to UK to understand the process. Trained new joiners on the transitioned process. Created the standard operating procedures. Reviewed the process, highlighted the gaps and worked towards improving these e.g. new sanity check report, uploading sickness certificates, automation of notifications, introduction of SLA for business & HR. Actively involved in testing the below scenarios, post which these were sent for implementation on Workday: Creation of profile for new hires, Changes in existing employee record, Termination of employees, Leave Management & Public Holiday calendar, Running and Scheduling Reports, Compensation & Benefits, Bulk upload, Manage probation and Notice period, Create regionally specific offers and employment agreement automatically. Ensure work instructions are followed to complete the workday processes. Setting and maintaining employees' records including information like current assignment, line management, cost centre, employee classifications, education details, experience etc. for all the existing employees and new joiners. Updating referral fee, on call payments, joining bonus and other ad-hoc payments. Maintaining Compensation & Benefits Data. Handling exit management, including exit clearance and F&F Settlement. Handling entire HR Operations communication for FIL which includes administration of HR mailbox for employee queries, generation of all kind of letters like employment proofs, VISA Services, reliving, confirmation, performance improvement letter etc. Preparation of monthly report and customized reports at the organizational level with appropriate analysis. Liaise with multiple stakeholders to ensure smooth functioning of the HR Services processes with timely delivery and full

Responsible for processes related to documenting HR activities such as new-hire, change-of-status, performance evaluations, benefits, on boarding, terminations, etc. Sending Starter Notification to all relevant stakeholders informing them of the new joiners. Conduct Induction Sessions, advice and assist employees on interpretation and administration of personnel policies and programs. Monthly follow up on employee confirmations with respective managers and preparation of confirmation and extension of Probation Letters. Custodian of Personal files across all levels. Ensuring all statutory documents are placed in the files at the time of joining and added as when there are appraisals, bonus or any formal communication. Maintenance of Insurance nomination forms (Life & Accident) and Gratuity nomination forms. Responsible for handling queries relating to United Health Care medical Insurance. Assisting employees in smooth settlement of their medical claims by coordinating with counterparts at UHC. Assisting the C&B team in preparation and dispersal of Increment and Bonus letters during the appraisal cycle.

Source Channel Management - Responsible for managing different channels of recruitment. Establishing a network of vendors & manpower consultants. Pre-screening of profiles / candidates. Recruitment drives co-ordination, scheduling and sharing feedback with candidates, vendors and consultants. Interact with Line Managers/ functional heads to develop correct profiles and job descriptions for various positions at all levels and resource tracking. Interviews conducted as part of the selection process, negotiate terms of joining with selected candidates and followed through with their joining. Getting BV initiated and tracking the status at various levels and initiate joining formalities. Recruitment report generation and maintenance of various MIS.