RHICK DASGUPTA

Effectively managed a team of 15 consisting of Market Research and Sales executives to strategize and execute the US GTM for a leading India-based Quality Engineering and Testing Automation services entity. Successfully prospected technology first internet ventures, especially for Fintech domain. Formulated responses to customer inquiries/questions concerning complex payment processing and EMV framework and provide solution consultation to prospective users pertaining to their Quality priorities. Conduct SME level research on selected Fintech subcategories such as Payments, Lending and Wealth Management concerning their Product/ Service offerings to work out value proposition messaging construct. Identified potential problem statements relevant to the decision-making roles (CEO/CTO, Technology Head, VP/Director - Quality etc.) to enable the sales team with persuasive business case and/or pitching construct. Managed technical discussion in client meetings across multiple levels to identify business and technical needs, issues and priorities. Provided technical support in sales presentations, product and/or POC demonstrations, and installation and maintenance of company solutions to ensure the system is functioning according to specifications. Analyzed and tracked sales performance by account to ensure the sales team's efforts are on track. Addressed SDET staffing requirements for various engagements in the Quality Engineering domain.

Providing custom solutions for US healthcare providers to improve upon Revenue Cycle Management (RCM) and minimize revenue leakage through Intelligent Automation (AI+RPA) solution resulting into at-least 80% FTE savings. Conduct research on the economic activities of prospects using available internal documents, such as annual reports, or on public websites (sector/ industry type, products, services sold, main clients and operation locations). Acting as a SPOC for demonstrating Proof of Concept (POC) for clients, RFP/ RFI management and administering company’s CRM platform. Provide subject matter expertise in problem analysis, solution development, presentation development, and solution execution. Manages process improvement effectively, leveraging existing implemented solutions to achieve better performance and outcomes. Establishing credibility and developing relationships with mid-level, and possibly, senior client managers in a health setting. Evaluate business processes, identify opportunities for improvement and make recommendations to clients. Data Storytelling: Examined, interpreted and presented results of analytical initiatives to stakeholders in C-suite, portfolio and product teams.

Preparing sales strategy; identifying, and generating new business leads. Developing business deals, and managing for end-to-end business development of the assigned area. Directing end-to-end Business Development activities with a goal of expanding the business & improving profitability along with identification & development of long-term revenue growth. Identifying new markets and business opportunities, tracking sales and sending reports to the Sales Office. Collating market and customer information to support Managers during negotiations on price variations & delivery and finalization of customer specifications. Ensuring alignment of business plans with marketing & sales strategies by concentrating on business management, planning, and data analysis. Working closely with the CRM team in order to provide extended support in post-sales customer experience, and working on Request For Proposal (RFP) for prospective clients.

Spearheaded a team of 8 Web Developers dedicated to analyzing the user requirements in specific areas to improve performance of the web application, by documenting the proposed changes and developing the requirements. Key member of Performance enhancement team working on the System Automation Program in order to automate certain processes which reduced human effort by 50%. Successfully transferred technical and domain knowledge to junior team members and other peers.