Reshu Priya

Led product evaluation for FinTech requirement from scratch; Discussed functional specifications with Business Team to ensure usability and scalability and communicated the same to engineering team; Handled third-party products for smooth integration with their system; Handled JIRA dashboards and charts; Workload analysis for developers; Worked on KYC Verification and SNPL service launch; Maintained Release Note and involved in Sprint Planning; Worked on UML, DB Flow, and Confluence Documents; Involved with Engineering team to ensure product architecture and technology decisions support business strategies and future direction of product lines; Collaborated with stakeholders across all levels of the organization including architecture and engineering teams, product teams and cross-functional stakeholders to align on prioritization, design, and timing of platform capabilities; Working on Payment Gateway features; Working on Product Enhancement to compete with market demand and available features; Analysing OCEN and Account Aggregator to include in the product.

Worked in SEA region for big companies like QuadX, Entrego, Zalora, MGH Group, Quantium; Gathered requirement from client with different use cases; Suggested improvements in existing product based on market requirement and competence; Involved in building Rate Calculator, a product feature to calculate freight cost; Provided solution to ease their business/operational process that also reduced or removed the pain point; Analyzed the business process to provide optimized solution and increases efficiency; Drafted and maintained business requirements and aligned Client with functional and technical requirements; Sent twice for deputation (on-site visit to client location) to understand business use case and operational challenges; Tracked development of the client expected feature to ensure Sprint delivery within SLA; Identified and reconciled errors in Client data to ensure accurate business.

Communicated and articulated clearly with the customer (in both verbal and written Communication); Evaluated risks related to requirements, implementation, testing process, project communication, and training; Analyzed data of end-users and 3rd party suppliers; Analyzed raw data, and drew conclusions & developed recommendations and improvement; Suggested valuable operation change to provide logistic visibility and to reduce human error; Manipulating, cleansing & processing data using Excel, and SQL; Proficient on working with Excel, PowerPoint and Word formatted; Created Weekly & Monthly Delivery report to evaluate rider performance and vehicle utilization.

Understood FarEye product and e-commerce terminology; Configured the account based on Client’s requirement; Unit Testing of the developed account and involved in deployment activity; Prepared MSR report to evaluate support performance and ticket trend; Monthly Incentive Analysis of rider based on different parameters such as number of orders delivered, minimum failed attempt, SLA, real time status update; Monthly and weekly revenue analysis of various clients.