Raj Sinha

Responsible for observing various customer transactions to flag or identify suspicious activity like Pin By paas alert. Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training. Hired, trained and supervised team of service staff members to meet business goals. Assisting sales team in new acquisition of POS/Sound Box, adhering to audit requirements. Merchant visits are done to help them understand the process and certain guidelines they need to follow. Monitored service staff performance and provided feedback for improvement. Implemented strategies to increase customer service satisfaction ratings. Set aggressive targets for employees to drive company success and strengthen motivation. Regular meetings with branches on strategy on New Acquisition, Information sharing to manage merchant base. Cross sell of lending and asset products of the bank. Ensuring Assets, Key and all reports are adhered with compliance requirements to prevent any risk. Identify improvement ideas in process and discuss with internal stakeholders for implementation. Periodic update of SOP to reduce error and improve efficiency of the team.

Managing operations of the pension payroll payment systems, such as checking figures in the reconciliation process for the flow of funds between trust and onshore client. Final sign off Pension payroll funding amount to trust and client. Provides insights to the project team regarding results and possible areas for further analysis. Follows up with team members for status updates and ensure project collateral is up-to-date for the work of the entire team (e.g., issue tracking and project status report, etc.). Provide sign off on monthly reports which includes overpayment report, billing report, payment changes report, optional form changes and rehire report. Contribute to or help lead technology, process, or analytical discussions and finalizing the approach/solution.

Directed and controlled 401K, medical, dental, and vision benefit packages. Reviewed benefits paperwork for accuracy and completeness. Managed continuous enrollment processes, as well as yearly enrollment periods.

Acknowledged as a subject matter expert (SME) on client plan provisions. Monitor client operations measures to proactively manage client-level impacts. Lead daily huddle and weekly client calls for updates and follow up. Provide resolution to team member on their queries and guidance to refer document which can help in understanding those queries. Lead all projects that include identifying key member for those projects respective of experience and knowledge.

Contacted clients with past due accounts to formulate payment plans and discuss restructuring options. Generated and submitted invoices based upon established accounts receivable schedules and terms. Identified, researched, and resolved billing variances to maintain system accuracy and currency.

Efficiently worked in Payment Cash & Cards MI Services , Credit Operations ,Program Lending and Accounts & Customer (Change of Address ,Closing of Accounts, Register new company in the system, Settle Inheritance, Internet Banking, POS, Account switch over) for ABN AMRO. Supervised processes to eliminate weak points or bottlenecks in business operations. Performed reconciliations to drive accuracy and validity of financial information. Supervised team of process associates to enhance accountability, develop professional skills and improve efficiency. Participated in special projects to increase productivity and make meaningful impact on company and mission.