Pallav Kumar Pandey

Leading and collaborating with teams to execute project plans, ensuring on-time and within-budget delivery of high-quality solutions. Led the comprehensive planning and execution of highly intricate cloud migration projects, focusing on the transition of a major vendor-hosted mainframe service from on-premises infrastructure to cloud or colocation facilities. Implemented Agile methodologies and developed detailed project plans including risk assessment and dependency mapping.

Led a diverse team of IT professionals and orchestrated strategic projects involving the migration of legacy mainframe-based applications to cloud infrastructure. Managed end-to-end processes from planning to post-migration optimization. Oversaw access reviews (IAM) through CyberArk and facilitated Agile standup calls.

Managed multiple domain teams including AV, SCCM, Network & Security, IAM, and CyberArk. Spearheaded automation initiatives to optimize productivity and achieve cost savings. Ensured strict compliance with SLAs and regulatory standards across geographies.

Interacted directly with clients and conducted review calls to ensure customer satisfaction. Developed and implemented training programs to improve team quality and productivity. Monitored metrics and ensured SLA and KPI compliance.

Planned and developed presentations for weekly reviews with internal and external clients. Managed ID-related issues and served as a point of contact for exceptions. Focused on career growth and development of team members.

Served as a liaison between technical personnel and business clients. Conducted comprehensive studies of client requirements and managed documentation throughout the project lifecycle.

Managed direct client interactions and maintained consistent correspondence. Employed data-driven analysis to detect outliers and conducted coaching sessions. Designed tailored training programs for team upskilling.