Pragya Saxena

Responsible for day-to-day operations, work plan allocation/management and service improvement programs. Ensured timely delivery of weekly and monthly status reports to higher management. Supported team at resolving performance and operational issues, version upgrades, process change activities and fixed defects within Nagios platform. Managed Nagios integration with ticketing tools like AOTS, HPPPM and JIRA, etc. Managed alerts and logs for IT systems - servers, storage, network, database etc. Supervised and handled monitoring setup for server performance and availability in Nagios.

Contributed to the organization by developing solutions for customers resulting in increased customer satisfaction and overall productivity of the team. Coordinated with team members and managed meetings for facilitating change requests, implementing solutions and methodologies to drive projects to successful completion. Developed and implemented project road maps and milestones and communicated project status with relevant stakeholders. Clearly communicated problems and progress to upper management via engaging and artful presentations.