Piyush Kunte

Strategically manage outsourcing projects for US clients, achieving a 60% conversion rate from leads to active clients. Lead the development and execution of project roadmaps in collaboration with senior leadership. Foster strong collaborations with cross-functional teams, including client onboarding and operations. Conduct rigorous user acceptance testing and quality assurance processes. Implement effective customer onboarding processes and oversee social media marketing initiatives. Play a key role in talent acquisition and team development.

Successfully managed and transitioned multiple business processes from the UK to offshore locations with an efficiency exceeding 90%. Served as a Subject Matter Expert (SME), leading process improvements and issue resolutions. Played a pivotal role in fostering a positive, supportive, and proactive working culture. Managed data queues effectively within prescribed cycle times. Conducted and coordinated comprehensive training programs between onshore and offshore teams.

Developed and maintained strong relationships within and across teams, ensuring timely completion of customer tasks. Collaborated closely with the Team Manager to optimize workflow and achieve process efficiencies. Demonstrated excellent problem-solving, task prioritization, and customer service skills. Delivered quality by ensuring accuracy and adherence to SOPs and quality logs.

Scholar Award 2017