PERVEZ AALAM

Leading a team of 22 FTEs, current responsibilities include ensuring smooth service delivery, driving strong operational rigor, governance calls with stakeholders, improving GPA scores, monthly governance on SLAs, reviewing internal controls, risk mitigations, handling escalations, and driving project improvements and savings. Responsible for Attrition, NPS, Monthly 1-1, Business Impact, and basic hygiene (EWS Update / Amber adoption / On time I-Perform (Appraisals)/ Daily huddle/ FLM dashboard/ Cross utilization of resources/ VIC Allocation/ Conducting Monthly PKT and sharing Dashboard, creating, updating, and maintaining SOPs. Accomplished Remote Transition for a new Business to Genpact and successfully delivered business impacts. Billing/Invoicing - Generating Invoices considering all checkpoints, performing Quality Control, sending Invoices to Customers, resolving Billing issues with escalation and queries. Collections- Collecting/ Monitoring/ Researching on Current/Overdue Invoices, resolving Unapplied Cash & Credits. Contract Management & Dispute - Handling Customer's query on Pricing discrepancies/ Credit Dispute/ Contract extension/ Customer & Materials connections and providing resolution within turnaround time to US Clients. Credit Control - Responsible for evaluating new credit requests & conducting credit checks with all reporting. Maintained a controlled operating environment that complies with operational standards. Ensuring timely service delivery to the US Clients within the stipulated period. Managing the team effectively and ensuring that SLAs are met without any escalations. Reporting Management- Customer connection/ ABQ 3-6-12 Usage/ Dispute Resolution/ Overdue Report/ Weekly CAP Report/ Monthly CAP Reconciliation / Yearly Price link & Price lock / CRM Aging Report/ EDI Mismatch & IDM/ Invoice Discrepancies Report.

Handled a team of 42 FTEs with daily operational responsibilities to ensure smooth service delivery. Invoicing - Verifying & Processing Invoices & Credit notes/ Query Management with escalation. Handled QC Audit for threshold and high value invoices/Credit notes. Order Management Requisition and PO Management, Goods Receipts Note, Resolving Vendor's query on PO. Payments - Manage Vendor Payments, Applying Payment adjustment, Duplicate checks, Run Payments batch. Training Module, Implemented Production Tracker on the basis of Time & Motion Study. Create, update and maintain Standard Operating Procedures on a timely basis. Project Management | Handled in Genpact and successfully delivered business impacts: Productivity Improvement | FTE Reduction | Accuracy Improvement | Translation Process | Service Desk Express | 10k PO Closure.

Handled a Team of 7 FTEs, with responsibilities of their performances, one to one and annual appraisal. Handled Imagine and Foreign Invoice for five different Line of Business based in UK. Responsible to PO & Non PO Invoices with escalation and enquiries. Responsible to Prepare MEA & UK Vendor Statement Reconciliation/ Weekly VAT Reconciliation/ Data Validation for foreign Invoices including handling the query Emails with timely service delivery to the UK clients. MEA and UK RTV Invoice processing for respective Line of Business. Research to avoid duplicate payment and obtain missing Invoices. New Vendor set-up and maintaining existing Vendors in AP Application. Performed timely and regular reporting to management. Responsible to prepare Opening Balance, Cumulative tracker, Trend Report, Para 125 report, Vendor Management query report, working folder, Ageing Invoices reports.

PTP (Order Management/ Invoicing / VDM) RTR (Vendor/ VAT & Bank Recon). Handled Imagine and Foreign Invoice for five different Line of Business based in UK. Responsible to PO & Non PO Invoices with escalation and enquiries. Responsible to Prepare MEA & UK Vendor Statement Reconciliation/ Weekly VAT Reconciliation/ Data Validation for foreign Invoices including handling the query Emails with timely service delivery to the UK clients. MEA and UK RTV Invoice processing for respective Line of Business. Research to avoid duplicate payment and obtain missing Invoices. New Vendor set-up and maintaining existing Vendors in AP Application. Performed timely and regular reporting to management. Responsible to prepare Opening Balance, Cumulative tracker, Trend Report, Para 125 report, Vendor Management query report, working folder, Ageing Invoices reports.

Receiving Order from Customers, Entering Order details in SAP, Co-ordinate with Warehouse and Carrier. Resolving Customer Queries, Tracking Customer's Order, Sending Performa Invoice to Customers. Downloading Bank statement, Checking Open invoices in SAP, Applying payments received from Customers. Cheque receipting, Cheque return, Cheque payment, Partial payment, Excess payment. Credit Note, Debit Note, General Ledger Accounting, Outstanding, Sales information report of Customers. Responsible to make Transit Breakage Claim Report detail.

Responsible to make Standard Invoice, Prepayment Invoice. Invoice with TDS, Manual Invoice, Employee Loan Processing Invoice and Employee Expenses Report, Credit Memo Invoice, Recurring Invoice, Refund Invoice, and PO Matched Invoice including aligned reporting. Manage Credit Investigations and evaluation of Credit Risk to approve New Customer Accounts and assign Credits. Handled to make Fund Transfer, Miscellaneous Receipt, Bank Reconciliation, and Customer Refund. Handled PO creation and Purchase Order modification including E2E Invoice process with all adjustment. Bank receipting and payment with partial and excess payment adjustment. Inventory Management, Transfer posting, Stock in transit, Goods movement etc.

Responsible for Vendor creation, Changes in created Vendor, Vendor extends. Creation of Paddy PO, Standard PO, Modification in Purchase order, Releasing purchase order, Credit & Debit Note. Stock Receipts, Stock transfer invoicing etc. Posting General payment, Posting Vendor Payment, Contractor Payment, Posting Cash journal, Enter G/L posting. Responsible to make Fund Transfer, prepare vendor Reconciliation in SAP, Maintain Vendor Accounts. Downloading Bank statement, Checking Open invoices in SAP, Applying payments received from Customers.