Pawan Kumar

@pawankumar339

Operation Analyst at First Advantage Global Operating Center Pvt. Ltd.

Bangalore, Karnataka

First Advantage Global Operating Center Pvt. Ltd.Gayatri Vidya Parishad

Pawan Kumar is an experienced professional with a Bachelor's in Business Management and over nine years of experience in the BPO sector. He has held roles including Customer Support Officer and Operation Analyst, specializing in both voice-based customer support and non-voice background verification. His core competencies include strong communication, data analysis, and proficiency in MS Office Suite, with proven ability in meeting targets and leading teams.

Experience

Operation Analyst

First Advantage Global Operating Center Pvt. Ltd.

•Apr 2016 - Sep 2020•Bangalore

Key responsibilities included working in non-voice background verification, handling client records, data analysis, and leading a 20-member team. Successfully provided quality customer service and generated leads to achieve targets.

Customer Support Officer

HGS

•Oct 2014 - Nov 2015•Bangalore

Education

Gayatri Vidya Parishad

Bachelor’s

Business Management (BBM)

Jan 2013•Grade: CGPA 6.46

Visakha Dairy Jr. College

12th Grade

Jan 2010

D.A.V Public School

10th Grade

Jan 2008

Skills

Strong communication skills (written and verbal)

Interpersonal skills

Microsoft Office Suite (Excel, PowerPoint)

Cross Cultural Ability

Non-voice background verification

Data analysis

CITRIX Application

Leadership Skills

Presentation Skills