PVParvez Velani
@parvezvelani
Team Coach at ActionEdge Research Services LLP
Ahmedabad, India
Parvez Velani is a results-focused professional with extensive experience in customer service, including voice, chat, and email support. He has spent the last three years working in market research, handling international studies across sectors like IT, Finance, Sales, Marketing, and HR. He is skilled in data management, KPI management, and team coordination, with a proven ability to manage complex operations and resolve issues.
Experience
Team Coach
ActionEdge Research Services LLP
Chat Support Executive
Etech Global Services
Customer Service Representative
T-Tec
Lead Assistant
Air India SATS
Managed day-to-day operations, provided project training, performed data analysis, set team targets, and generated daily/weekly/monthly reports. Handled user queries via chat (US process), maintained records, managed domestic flight emails, and supervised baggage handling and loading/unloading operations.
Education
Jet Age Aviation
Aviation Management Course
Monad University
Bachelor of Science (BSc)