NIRAV SANGHANI

Interacting with USA Based CPAs/EAs and identifying their needs of staffing. Identifying the talent needed and scheduling interviews with the candidates. Help the clients through the complete onboarding process. Conducting periodic review meetings with clients to get the feedback for the staff. Helping the operation manager in training the staff on the highlighted area of opportunities. Conducting timely meetings with the staff members and getting feedback on clients. Upselling the profile and cross selling the company's training modules. Generating the reports based on the expansion and reduction of hours. Planning the capacity based on the onboarding of clients. Recruitment and hiring. Handling escalations of clients. Retention of clients. Handling team of 8 operations manager and 200 advisors. Generating the bills for the clients and taking care of billing.

Handling a staff of 40 onshore as well as offshore team members. Planning the resources. Handling Client's escalation related to donations and providing preferable resolution. Testing new products and identifying the bugs and escalating to technical team. Communicate with various department to ensure smoothness of process. Reporting the daily performance to stake holders. Reporting the bugs and the technical aspect of the system to stake holders.

Handling the customer service escalations pertaining to the U.K based clientele. Mentoring and training of team members. Assisting the manager in achieving the requisite matrices. Cope with the target oriented and highly competitive environment.

Take multiple inbound chats with prospective business customers in designated market area to qualify leads and explain type of service or product offered. Communicate with current and prospective customers using a variety of computer and telecommunications technology/software to give information and answer questions regarding current promotions and new or upgraded products. Take responsibility and initiative to develop core skills and competencies by being involved in every facet of personal development.

Handling a team of 4 team leaders and 50 advisors. Mentoring the Team leaders and assisting them with team handling and sales process. Communicating with the Stake holders and helping the process to get desired result and revenue generation. Cross selling and up sell of products. Handling escalations. Co-ordinating with different departments to get desired outcome for the process and getting best results. Recruiting new team members as per the need of process.