Raj Shah

Owned and managed all changes to the data models, solution designs and data architecture documentation for complex information systems. Owned and managed the Incident, Request, Change and Escalation processes, ensuring high levels of performance in these processes, accurate reporting and establishing service improvement activities when required as part of production support of large enterprise data warehouse. Maintained end-to-end accountability for customer satisfaction and overall delivery excellence within specific service line and geographic responsibilities. Worked with change management and transition teams to implement training and integrated legacy systems with new systems and processes. Supported pre-sales activities like RFI/RFP, estimation, and consulting for Business Intelligence projects. Experienced in domains including Media & Information Services, Quote to Billing, Inventory Management, Human Resources, Retail Banking, Digital Workplace, and Insurance. Delivered completed projects on time by prioritizing multiple tasks and making proactive adjustments. Adapted quickly to changing and competing project demands, improving resource allocation to promote efficiency and deadline management. Oversaw business operations by producing updated status reports outlining each project to ensure all milestones are met and projects are on-target.