Parikshit Koya
@parikshitkoya
Workforce Developer at Barclays Global Service Center Private Limited
Pune, Maharashtra, India
Parikshit Koya is an experienced Workforce Management professional specializing in Operations, Contact Center Management, and Data Analytics. He possesses expertise in reporting, people analytics, and automation, having delivered multiple solutions and actionable insights to stakeholders. His technical skills include proficiency in Python, Alteryx, and advanced data mining techniques, and he is actively researching the application of NLP/ML/DL to solve complex business problems.
Experience
Workforce Developer (Finance)
Barclays Global Service Center Private Limited
Performs analysis and creates insights on People, organization, and FTE data to support informed business decisions. Designs data workflows and transforms data from multiple sources into consumable insights. Developed automated reporting solutions using Alteryx, including a machine learning proof-of-concept to predict hiring times and an Alteryx solution for on-demand reporting during the financial planning cycle.
Senior Officer – Workforce Management
DBS Bank India Limited
Managed forecasting of call volume and handling times. Calculated FTE requirements based on contact volume forecasts, considering factors like attrition and shrinkage. Designed bespoke dashboards and reports for various stakeholders, providing actionable insights. Conducted target baselining studies and optimized transport logistics using data analysis.
Assistant Manager – WFM
EXL Service.com (India) Private Limited
Education
Raja Shiva Prasad College, Jharia (Dhanbad)
Bachelor of Commerce
Licenses & Certifications
Certification in Business Analytics
IMS ProSchool, National Skill Development Corporation (Government of India)
Japanese Level N5
Symbiosis Institute of Foreign & Indian Languages
Alteryx Designer Core certification
Alteryx