Nishant Bhattacharjee

Functioning as a go-between for the project teams and the customer. In charge of ensuring effective cross-functional management and project team monitoring. Creating project plans for all aspects of the project life cycle, including quality, risk management, and proactive contingency plans, while guaranteeing clear issue escalation and resolution. Monitoring and analysing progress through the use of business tracking systems and project timetable reviews. Monitoring project delivery quality and handles quality concerns with relevant team members. Constantly assessing and recommending resources to ensure sufficient resources are available to satisfy project objectives and milestones. End-to-end collaboration with team to ensure schedules are fulfilled. Creating SOPs to guarantee the organization's seamless operation. Approach to problem solving that is solution-oriented. Analysing customer IT infrastructure needs and develop relevant cost-effective solutions services. Participating in and collaborate with sales, delivery, and Partner Managers to provide customers with complete solutions. Creating a business architecture based on requirements like scope, processes, alternatives, and risks. Connecting business and technical staff in order for processes and applications to be mutually agreed upon. Engaging clients to obtain business needs and ensuring that development teams are on the same page. Establishes Solutions/Proposals, based on project complexity. Working with different teams to ensure that solutions and responses are accurate and timely.

Responding quickly to all queries and incidents. Managing incidents via email/chat/call. Documentation, recording and updating incident report in the ticketing tool. Supporting and classification, making an initial assessment into the nature of the incident, assessing the severity, impact and risk. Monitoring and tracking, reviewing the progress of an incident and keeping the client informed. Representing Team and gather requirements from clients for process improvements. Conduct process training or refresher sessions for new hires. Drive process performance to achieve and exceed SLA deliverables.