NIKHIL DEVANPALLI
@nikhildevanpalli
Customer Service Executive at Tata Communications Ltd.
Mumbai
Nikhil Devanpalli is a Network Engineer with 3 years of experience at Tata Communications, specializing in network optimization and troubleshooting of OTN, SDH, and DWDM equipment. He possesses strong technical skills in Data Science, including Python, R, SQL, and Tableau. He is actively seeking a transition into the Data Science domain to apply his analytical and problem-solving abilities.
Experience
Customer Service Executive
Tata Communications Ltd.
Link optimization & Link management of Tata Live Network all over India. Handling traffic outage of OTN, SDH & DWDM Equipmental Network Operation Center in co-ordination with field engineers & re-routing the traffic in major network events. Responsible for Alarm monitoring, reporting media down, media fluctuations in SEACOM network along with media degradation. Handle customer complaints for major/minor severity as well as escalations. Troubleshoot the problems faced by the Customers on services. Testing & troubleshooting of faulty networks element with minimum downtime. Identification and troubleshooting of network errors/bugs on priority basis regularly. Updates ticket status in Network Operating Center systems. Follows established escalation procedures for resolution of ongoing issues. Daily Routine Maintenance report and backup activity.
Education
IIIT Bangalore & UpGrad
Post Graduate Diploma in Data Science
Data Science
Course Modules: Data Analysis using SQL | Introduction to Python | Introduction to Machine Learning and Linear Regression | Telecom Churn Case Study | Inferential Statistics| Hypothesis Testing | SQL and NoSQL Databases | MongoDB | Advanced Excel for Data Analysis | Big Data and Cloud, Hive & Querying, AWS | Tableau and Power BI
University of Mumbai
Bachelor of Engineering
EXTC
Licenses & Certifications
Certificate of Excellence in Machine Learning
Edvancer Eduventures
Certification on Internet of Things
Edvancer Eduventures
Business Analyst
Aspiring Minds
Microsoft Ethical Hacking and Network Security
Microsoft