Muskan Vashisth

End to end recruitment from planning, implementation of recruitment strategy based on need. Manage onsite interviews, recruit technical and high-level management positions and proficient partner with Account/Delivery Managers to define specific roles, technology, locations, and functional areas. Develop and sustain strong relationships with management through proactive communication and commitment to understanding the services and needs of the assigned business lines. Worked with recruiting team to identify most effective sourcing channels (advertisements, sourcing agencies, portals, and referrals) and monitor the effectiveness of channels to optimize the cost per hire. Sourced candidates through LinkedIn Recruiter, Dice, Monster, Career Builder, Tech Fetch Networking events, Employee referrals, Ladders, Indeed and Boolean searches (Google, Bing, Yahoo). Coordinate On-site/Video Conference/ Blue Jeans interviews and then Hires. Salary negotiation with candidates and close positions by coordinating Offer letters and on-boarding formalities i.e., Background checks, H1B visa transfers (if required) and Employee I’d creation. Experienced using Confidential including open and closed requisitions with candidate's details).

Build and report on quarterly and annual hiring plans. Create and publish job ads in various portals. Network with potential hires through professional groups on social media and during events. Collaborate with hiring managers to set qualification criteria for future employees. Screen resumes and job applications. Conduct initial phone screens to create shortlists of qualified candidates. Interview candidates in-person for a wide range of roles (junior, senior, and executive). Track hiring metrics including time-to-hire, time-to-fill, and source of hire. Design, distribute and measure the results of candidate experience surveys. Train and advise hiring managers on interviewing techniques and assessment methods. Host and participate in job fairs. Follow up with candidates throughout the hiring process. Maintain a database of potential candidates for future job openings.

Responsible for the preparation, documentation, and analysis of management information of key performance indicators to ensure targets set by the business area are met. Interviewed and selected potential new team members from the list of candidates recommended by the recruitment team. Coordinated and conducted daily meetings and weekly calibration sessions. Professionally answered a high volume of call types as assigned for a utility company. Effectively scheduled service appointments for current customers in a proficient and courteous manner. Managed follow up calls to customer in a timely manner. Conducted trainings for new hires on system and standard operating procedures. Trained temp and new staff members on standard call center procedures application, tools and resources while speaking with customers. Managed a team who conduct quality monitoring of calls and cases worked, managed the performance of the team. Working knowledge of Excel, MS Word, Access, and Outlook.

Promoted from HR Generalist to HR Asst. Manager. Core duties included interviewing, on-boarding of hourly and salaried personnel, counseling, employee relations, performance management, and company HR policy compliance. Contributed to the development and implementation of new policies and procedures based on corporate guidelines for HR Processes. Worked closely with management to determine staffing requirements, identified and recommended potential candidates for both facilities. Scheduled and administered pre-hire training classes for potential candidates. Spearheaded year end performance management processes for management, including contribution ratings, salary reviews and Personnel Action Reviews, including performance improvements. Developed and introduced employee initiatives including Employee Suggestion and Recognition. Managed company's transitional payroll processing with very short notice. Cut employee orientation time by a third through the development of tools that streamlined and organized human resources paperwork. Additionally, led an overhaul of the human resources filing system that improved record organization and restored full legal compliance. Processed new-hires, benefits, leave, termination, and payroll paperwork, ensuring 100% compliance with various laws and regulatory mandates, and served as primary contact person answering management/staff questions on same. Proactively recruited candidates through direct recruitment, work and travel programs, and other creative methods. Performed screening, interviewing, applicant assessment and presenting of candidates to hiring managers to finalize the recruitment process and assisted in hiring decision. Identified new, cost-effective resources of recruitment and tracked and reviewed the effectiveness of advertisement sources.