Vishal Mishra

Experiences in customer engagement efforts, serving as the primary point of contact for clients in multiple locations and for the internal production team. Conduct regular status calls, executive summaries, and strategy meetings, ensuring alignment with client expectations and project objectives. Provide regular account statuses, missing asset reports and project updates to client and senior management. Track Redeliveries and get these addressed as soon as possible. Collaborate with Account Coordinators to ensure smooth day to day production operations. Initiate corrective action processes when necessary, ensuring continuous improvement. Manage project timelines and budgets, tracking revenue and billing ensuring accurate and timely financial reporting.

Teacher Screening: Conduct video interviews to shortlist candidates that meet the minimum requirements. Identify training needs - content related or behavioural - and train teachers to deliver excellence classroom experience to students. Upskill current set of teachers to become better teachers and mentors through continuous training and coaching. Attend 7-12 interviews on a regular basis to reach the organization target of 10,000 coding teachers on the platform. Collaborate with the Hiring managers to understand the skills sets needed on the platform and modulate the interview questions to refine and select the required skill sets. Cross communicates with other departments - the requirements and skill sets required to meet the weekly targets.

Make the first point of contact over the phone for customers who have downloaded the app. Schedule a live counselling session with the student and parents at their home. Visit their place to demonstrate the product and The Byju way of learning. Mentoring and guiding students to score better marks in every exam. Demonstrate and sell our courses according to their grade and requirements. Keep a track of already conducted counselling sessions and follow up with them to close the sale. Maintain good relationships with parents to get referrals and addon sales. Connect the students with necessary teams and improve customer satisfaction.

Handling inbound calls for Amazon UK. Take appropriate action required according to the customer queries, maintain good customer rapport, and deliver a delightful experience throughout the call. Collaborate with the managers to take necessary actions on the accounts. Send them a summary/resolution email with a feedback link. Arrange call backs or transfer the calls according to the query raised.

Involved in research presentations and seminars. Participated in Case studies and Conferences.

Experiments with various laws, mechanics and holding QnA sessions with our mentors and seniors.