Megha Sureka

Manage operations for HR Support Services for Infosys Ltd with governance directly spanning over India Payroll team, C&B team. Drive operational activities with the help of team leads. Liaise & work with Client Service Delivery Manager, Client Head of HR Operations, Quality Manager, Senior Operations Manager, Engagement Manager, onshore support units, third party vendors related to the project (onshore), systems, Facilities team & Team Leads on a day to day/requirement basis. Train/mentor and facilitate continuous up-skilling of associates and leads. Responsible for FTE management, screening and evaluation for appropriate candidates.

Travelled to UK for 1 month for process transition-Transitioned 3 process within project. Manage operations for HR Support Services for UK clients and India clients with governance directly spanning over HR Core Payroll Team, HR Analyst, HR Administration and support to HR Coordinators and HR Helpdesk teams. Drive operational goals with high levels of adherence to SLA, accuracy, compliance and data security parameters. Drive process improvements, automations, documentation and standardizations which promote better productivity, increased accuracy and applicable hard/soft savings. Also promote six sigma initiatives to exceed business plans and client expectations. Appraise performance at individual and team level, set goals and improvement plans. Manage project invoicing, financials, budgeting and forecasting and inputs to P&L.

Manage a team of 15 associates and provide close support to client Payroll Managers. Onboard employees in the payroll system, updating their TAX information like P45, P46 and PAYE Form.

Manage client employee/management queries & escalations through email and phone calls. Validate employee’s payroll and personal details in system once updated by admin team. Update employee’s tax details and tax calculation as per HMRC rules and guidelines. Audit non-recurring monthly payments like overtime, on-call bonus and lifestyle/social contributions. Execute out of cycle payment via BACS/CHAPS. Process paid/unpaid absences as per legislative norms & company policies which includes sickness pay (company/statutory/long term/salary security), paternity, maternity, parental, sabbatical, general unpaid, dependents, compassionate etc., Audit employee separations, payment after leaving, settlement agreement, redundancy, late leavers. Calculate and audit overpayments. Prepare reports of monthly data for analysis and management. Provide training of new updates provided by client and third party & timely updating of Standard Operating Procedure (SOP)/manuals.