Manoj Garg

Leading and managing Accounts Payable (Invoicing) process of a UK-based general insurance company. Leading team of 40 people. Responsibilities include stakeholder management, SLA management, root cause analysis, process improvement, forecasting, and compliance adherence. Achievements include leading the migration of accounts payable process for 29 FTEs and achieving a Six Sigma Green Belt project benefit of around 0.5 million GBP.

Processed medical reports end-to-end.

Managed 24x7 Operations Helpdesk, handling client requirements and ensuring smooth workflow. Responsibilities included SLA management, vendor management, and generating MIS reports. Achieved migration of business to offshore centers, improving cost and utilization.

Worked as Quality Analyst and Assistant Account Head/Team Leader. Responsibilities included vendor performance management, quality management, and ensuring compliance with HIPAA and ISO requirements. Successfully implemented 2 new voice-recognition based transcription platforms.

Worked as a medical transcriptionist and later as a Quality Analyst. Responsibilities included meeting quality and productivity targets and ensuring TAT adherence.