KNKapil Narula
@kapil.narula
Key Account Manager at MakeMyTrip
New Delhi, India
Dynamic and results-oriented professional with extensive experience in business development & a strong foundation in business analytics. Skilled in leveraging data analysis and strategic insights to drive business growth, improve customer acquisition, and enhance market penetration. Proficient in advanced analytical tools and techniques, with a proven track record of identifying new business opportunities and optimizing revenue streams. Adept at collaborating cross-functionally to implement data-driven solutions that align with organizational goals.
Experience
Key Account Manager (myBiz)
Make My Trip India Pvt. Ltd.
Responsible to drive adoption & engagement for the app across customer segments. Part of the Digital Marketing team, develop and implement growth strategies around new customer acquisition, driving customer value. Collaborated with cross-functional teams to align growth strategies with overall business objectives. Develop and implement retention strategies to enhance customer loyalty and reduce churn. Analyse market trends, customer behaviour, and competitor activities to enhance growth strategies. Maintain and create performance dashboards using Excel, Power-BI, and MySQL.
Account Manager
Collabera Digital
Managing an assigned portfolio of 8+ clients & acquired 6 new high-value logos through consultative selling. Built and delivered recommendations and business proposals with clear roadmaps for clients in BFSI, IT & Telecom industries. Gathered competitive intelligence on competitors, including financial performance, growth drivers, positioning. Awarded 'High-Flier Employee of the month' thrice and 'Performer of the Quarter Award'. Awarded as the 'Upcoming Talent for the year 2022' in the annual business summit.
Education
Lal Bahadur Shastri Institute of Management
Master of Business Administration
Business Administration
Narsee Monjee Institute of Management Studies (NMIMS)
Bachelor of Business Administration
Marketing