Jyoti Verma

Led multiple projects from initiation to closure, ensuring timely delivery and adherence to budget. Conducted comprehensive business analysis to identify areas for improvement and implement effective solutions. Coordinated with stakeholders to define project scope, objectives, and deliverables. Developed and executed test plans, ensuring the highest quality standards. Provided consulting services to clients, guiding them through process changes and technology implementations. Managed end-to-end project life cycle and led process migration and transition activities.

Review of appeals made by US Employees due to different reasons. Approval and denial of appeals basis on client direction and research done. Research of appeals by listening calls and member portals. Providing feedback to US call center for their calls and services to US employees.

Proofread intellectual property documents and identified errors in structured format of patent granted. Analyzed marked errors on basis of patent granted and reported to stakeholders. Cross-trained new and existing team members on process and tools. Conducted Quality Checks on team members' proofread documents.

Liaison with client to understand next action steps. Engaged in regular computation and disbursement of US employees’ pension. Peer reviewed team deliverables and cross-trained new joiners. Updated process documentation (SOP) and delegated work to team members.