IGIndranil Ghosh
@indranilghosh
Senior Associate at TATA CONSULTANCY SERVICES (T.C.S)
Kolkata
Indranil Ghosh is a seasoned professional with over 10 years of experience in the IT industry, holding roles such as Senior Associate and Subject Matter Expert (SME). He possesses strong analytical and organizational skills, with experience supporting technical issues and client-facing problems across various projects, including those in the UK and Dutch markets. He is proficient in multiple technical areas and holds certifications in Lean Six Sigma Black Belt and Dutch Language.
Experience
SME (SUBJECT MATTER EXPERT)
TATA CONSULTANCY SERVICES (T.C.S DUTCH PROJECT)
Good understanding company procedure for support to senior there positive attitude. Increasing business accuracy as per target oriented & will planned as teams grooming whenever required. Implemented employee engagement form with activity. As it is a Dutch project so solving technical problem with Dutch term.
SENIOR ASSOCIATE
TATA CONSULTANCY SERVICES (T.C.S)
Strong analytical skill based on IT industry norms & policy. Strong organization skill of reputed concern there polic& business norms. Strong training development programme for updated employees knowledge. Strong support to technical issue & difficult client facing issues.
ASSOCIATE
TATA CONSULTANCY SERVICES (T.C.S UK PROJECT)
This is my first project in TCS. It is UK based project and B.F.S.I domain. I have completed module E0, E1, L0 & L1 level. Supported Bancs tool and report error data to respective team. Highly skilled customer interaction dependable with hand on experience & excellent training programme to perform. Contribute to repeat&referral business through strong problem solving skill&commitment to customer excellence service.
ASSOCIATE
XPLORE TECH PVT LTD
This is USA project, South East Wireline. Mainly it is a data oriented project. Need to add feature in customer phone and DTH services. Add HD channel in DTH services. And HD feature in phone. Solving technical issues.
ASSOCIATE
MAGUS CUSTOMER DIALOG
This is Airtel 121 calling process. Solving customer issues by phone call. Any kind of balance deduction, VAS service active and deactive. E.T.C.
Education
W.B.S.E
Madhyamik
W.B.H.S.E
H.S
Burdwan
Graduation
D.I.T, ANIIT NIIT
Certification
IT/Software Development
Completed certifications in Windows Application, ASP.NET, C#, Core Java, and database management (M.S-SQL Server 2005, Oracle 9i).
Licenses & Certifications
Dutch Language Basic
Unknown
Certificate Shipping and Logistics
Unknown
Lean Six sigma Black Belt
Unknown
Certificate in CRM
Unknown
Dutch Language L0
Unknown
SQL, VB & DOTNET Advanced
Unknown