Ignatius D

Built and maintained relationships with customer and business clients to understand their needs and improve the conversion rate. Focusing on New business Development across US, UK and Canada into both System integrators and Service provider Markets. Used LinkedIn and email outreach to qualify, prospect, and get in contact with 70% of new leads. Communicated with prospects and current clients 5 days per week to build and keep relationships. Prospected and qualified potential clients with targeted advertising, improving conversation rate by over 15%. Researched new products and services, matching potential customers with appropriate product offerings. Developed and maintained relationships with customers, leading to a 15% of Improvement with Client interaction. Negotiated managed services to 40% of IT managers. Maintained 98% positive feedback on customer satisfaction survey, retaining 85% of potential clients. Used CRM tool and software like Zendesk, HubSpot.

Handled inbound and outbound calls for health department team and retrieved records for customer data effectively, as per the process defined in the standard operating procedure (SOP). Provided highest level of customer satisfaction and articulated in client friendly manner. Trained junior resources to learn the client software and achieve targets. Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution. Generated and worked on reports that enables team management and monitoring. Provided strategic and operational recommendations for improvement across departments. Helped with administrative support, including managing incoming calls, coordinating files and sorting mail. Directed training efforts among teammates to increase proficiencies at work. Investigated and identified ‘Root Cause Analysis’ for recurring problems.

Directed pace of wedding and reception through multitasking and liaising with vendors to carry out event as planned with little or no deviations. Executed advertisements, promotions and branding campaigns to attract new clients. Designed more than 20 publicity materials including poster banners for event management using Photoshop. Created and designed tailor-made wedding plans to maximize client budget, keep client happy and cultivate referrals. Coordinated florists, photographers, videographers, musicians, officiants and ceremony participants during rehearsals and pre-ceremony, ceremony and reception events.

Assisted with promotions, podcasts and marketing events. Assisted with data collection and retention of radio contest winner's information. Conferred with advertising partners to develop and deploy effective promotional strategies. Participated in community events and fundraisers and professionally represented station (as an intern).