Himanshu Tyagi is a resourceful Operation Manager with extensive experience in order fulfillment and supply chain processes. He utilizes innovative management techniques and possesses excellent written, oral, and interpersonal communication skills. He has a proven track record of building and motivating dynamic teams while ensuring adherence to SOP and TAT.
Experience
Operation Manager
Rosmerta Safety Systems Pvt. Ltd.
Review MIS report for pending delivery orders, pickup requests, and delivery TAT analysis. Coached and trained new department staff on Lean and 5S job objectives. Timely planning for vendor locations and warehouse for checking ground reality. Quality check of picking, packing, and shipping of vendor warehouse.
Operation Manager
Netcarrots.com Pvt. Ltd.
Established safety stock and making monthly forecast to eliminate stock out. Ensured sufficient finished goods supply to all distribution centers using optimized transport modes. Led monthly and annual stock takes nationwide with zero percent loss. Ensured employee adherence to GMP & EHS standard procedures. Evaluated transporter service monthly and developed improvement methods. Established operations planning for vendor management to fulfill online orders per SLA, including forecasting, inventory review, and decision-making on non-move/obsolete inventory. Worked closely with other departments (e.g., IT) to resolve issues like out-of-stock or dispatch/inventory upload glitches. Analyzed statistical data and reports to resolve past issues. Ensured adherence to SOP & TAT (24hrs for express, 48hrs for standard shipping). Supervised two teams (Distribution Analyzing and Warehousing) and conducted smooth operation of two central warehouses. Managed logistic partners to ensure correct dispatch via courier. Ensured vendors followed company processes for order processing, timely dispatch, returns, and customer escalation. Led the establishment of B2B business for various clients in India from a supply chain perspective.
Sr. Officer Operations
Reward Port
Responsible for driving performance in channel partners (Loyalty Rewards Program) through target-based incentive programs and continuous order monitoring. Coordinated with principals, insurance, accounts, and inventory/warehouse departments for documentation related to pending purchase orders and outstanding payments. Prepared purchase orders according to company policy. Rolled out fund allocation among vendors for Channel Loyalty Rewards Program to ensure healthy cash flow and business expansion. Managed material booking using MRP based on sales forecast, average consumption, and safety stock parameters. Led negotiations with suppliers to finalize quality, quantity, delivery schedule, and competitive prices. Arranged optimal modes of shipment (FOB, EXWORKS, CIF).
Education
MBA
IT & Marketing
BCA
Computers
Licenses & Certifications
Six Sigma Black Belt