HERRY SINGLA
@herrysingla
Professional IT Business Analyst \Scrum Master at Volvo Group India Private Limited
Bangalore
A PSM–I [Professional Scrum Master] and PSPO-I [Professional Scrum Product Owner-I] certified IT Business Analyst professional with 12 years of experience serving global client in the IT industry, which includes experience in Product Management, Project management, Production support, as Business Analysis and Scrum Master. Domain Knowledge in business process areas like E-commerce, Document Management, Market & Sell Total Offer (MAS), Develop Product & After product (DVP), Deliver & Develop customer loyalty (DCL) portfolios at Volvo Group.
Experience
Professional IT Business Analyst \Scrum Master
Volvo Group India Private Limited
Requirement Gathering using Workshops, Document analysis, and Interviews. Capturing requirements via BRD, User Story, and Use Case documents. Leading the functional life cycle of implementation of projects/enhancements/POCs. Managing Product backlog and defining product roadmaps. Facilitated daily scrum, sprint planning, demo, and retrospectives. Improved Team Velocity by 35% by Implementing Scale Agile Framework (SAFE). Introduced Kanban to decrease product delivery time.
L2 Application Support Lead
Volvo Group India Private Limited
Implemented setup of L2 support team following ITIL guidelines. Developed roadmaps for rollouts and KPI reporting as per SLA. Drove MIM and problem-solving calls. Managed migration of project support from Sweden, China, and Brazil to India, including knowledge transition and team enablement.
Software Engineer
TATA CONSULTANCY SERVICES
Resolved tickets within SLA and performed root cause analysis. Executed functional and configuration changes for application optimization. Wrote SQL scripts to fix issues proactively. Maintained application servers, indexers, and search engines. Drove MIM and problem-solving calls.
Education
Bachelor of Engineering (B.E.)
Computer Science and Engineering
Licenses & Certifications
PSM–I [Professional Scrum Master]
Scrum.org
PSPO-I [Professional Scrum Product Owner-I]
Scrum.org
ITIL V4 Foundation