Ashish Rajvanshi

Actively listened to customers' requests, confirming full understanding before addressing concerns. Offered friendly and efficient service to customers, handled challenging situations with ease. Prepared variety of different written communications, report, and documents. Carried out day-to-day duties accurately and efficiently. Collaborated with team members to achieve target results. Increased customer satisfaction by resolving issues. Drove operational improvements which resulted in savings and improved profit margins. Improved operations through consistent hard work and dedication. Created plans and communicated deadlines to complete projects on time. Worked with customers to understand needs and provide excellent service. Identified issues, analyzed information, and provided solutions to problems. Learned new skills and applied them to daily tasks to improve efficiency and productivity. Lead teams of up to 20 personnel, supervising daily performance on operations delivery and sales support.

Led projects and analyzed data to identify opportunities for improvement. Improved operations through consistent hard work and dedication. Identified issues, analyzed information, and provided solutions to problems. Developed and initiated projects, managed costs and monitored performance. Met project deadlines without sacrificing build quality or workplace safety. Maintained relationships with material vendors to lower costs and diversify capabilities. Accelerated progress by continually reviewing performance, budgets and project timelines. Identified plans and resources required to meet project goals and objectives. Managed team of 15 employees, overseeing entire delivery in North Region.

Developed project plans and managed project scope using methodologies to guide projects from conceptualization to implementation and maintenance. Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track. Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets. Supported and executed simultaneous delivery of various CBT/PnP/On Screen Marking, RP projects. Communicated project plans and progress to key stakeholders and project contributors. Updated customers and senior leaders on progress and roadblocks. Provided outstanding service to clients through effective communication and prompt issue resolution to facilitate future business opportunities. Collaborated with business users, technical teams, database administrators and testing teams during kickoff meetings, joint application designing and planning sessions to validate requirements. Maintained schedules to meet key milestones at every project phase. Kept projects on schedule and within budget while serving as project leader. Gathered project requirements through interactions, meetings, and walkthrough with potential application users and to develop business requirements documents (BRD), functional requirements documents (FRD) and user mockups. Recorded all project costs and expenses and aligned with project budget. Outlined work plans, determined resources, wrote timelines, and generated initial budgets as part of project scope determination. Finalized project financial records while collaborating with financial controllers and operations executives. Executed 25 projects in calendar acted as senior project manager for multiple types of activities.

Wrote policy, procedure and manuals governing internal IT use. Coordinated technical training and personal development classes for staff members. Oversaw IT department operations and training. Managed network and system performance, conducting troubleshooting, security patching and maintenance. Coordinated IT operations activities to deliver smooth flow of daily business needs. Partnered with project team members to identify and quickly address problems. Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting. Monitored company inventory to keep stock levels and databases updated for IT Asset. Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.