Deepak Mishra

Owned end-to-end delivery of 400+ high-impact web and mobile projects, achieving 98% on-time delivery and 15% cost efficiency through disciplined execution. Established governance frameworks (risk management, change control, executive reporting), reducing delivery issues by 30%. Led cross-functional teams and agile execution using Jira, accelerating sprint cycles by 40% while maintaining quality standards. Drove $110K+ revenue growth through strategic upsell and expansion aligned with customer outcomes and business value. Acted as the primary executive stakeholder and escalation owner, ensuring transparency, trust, and long-term account health. Supported presales and solution discovery, aligning scope, delivery expectations, and experience outcomes with client objectives.

Led a portfolio of 200+ client accounts/projects, maintaining ~90% retention through structured engagement and success planning. Facilitated technical scoping, solution design discussions, onboarding, and roadmap alignment across customer and internal teams. Delivered forecast predictability and margin improvement by tracking utilization, risks, and delivery dependencies. Partnered closely with Engineering and Product teams to ensure timely, high-quality feature rollouts, improving delivery accuracy and adoption. Achieved $150K in expansion revenue through consultative upsell, supported by health scoring, QBR insights, and usage analysis. Acted as the voice of the customer, translating technical and business feedback into actionable product requirements and enhancements. Owned escalation management, coordinating cross-functional resolution and maintaining customer trust during critical issues. Drove release readiness and customer communication for new features, ensuring smooth adoption post-launch. Conducted risk assessments and success reviews to proactively identify churn signals and mitigation plans.

Managed SMB portfolio, enabling 85% product adoption within 90 days and reducing churn by 15% through structured onboarding and proactive engagement. Developed automated workflows, playbooks, and client-facing documentation, improving onboarding consistency and reducing manual support effort. Identified growth opportunities through usage analysis and stakeholder discussions, contributing to a 10% increase in upsell revenue. Acted as the primary point of contact for customers, translating business requirements into actionable product and support initiatives. Partnered with Product, Engineering, and Support teams to triage issues, track resolutions, and close feedback loops. Conducted regular health checks, QBRs, and success reviews to monitor adoption, risks, and expansion potential. Used customer feedback and usage data to surface feature gaps and improvement areas, influencing roadmap prioritization. Improved renewal readiness by tracking KPIs such as adoption, engagement, and support trends across accounts. Supported onboarding and enablement of new customers through training sessions, demos, and walkthroughs. Maintained accurate account updates, risks, and success metrics in CRM